About Us

My name is Bobby Lou, the proud owner of Westchester Cell Phone & Computer Repair (WCPCR), a business I founded in 2018 with the goal of providing expert, personalized tech services to individuals and businesses in the local community. My passion for technology and problem-solving drove me to build a company that not only offers fast and reliable repairs but also ensures that every customer receives one-on-one attention and support—something you won’t find at big-box retailers like Best Buy’s Geek Squad.

From an early age, I was fascinated by technology, always taking apart and fixing gadgets just to understand how they worked. Over the years, I honed my skills in phone and computer repair, developing a deep understanding of both hardware and software troubleshooting. This expertise allows me to diagnose and resolve issues efficiently, whether it’s a cracked phone screen, a slow computer, or a complex network setup for a business.

Starting WCPCR wasn’t just about fixing devices; it was about building trust with my community. I saw a gap in the market for high-quality, customer-focused tech services that weren’t just about upselling products but about genuinely helping people. My business quickly gained a reputation for honest advice, fair pricing, and exceptional service, which is reflected in our 4.8-star rating with over 100 reviews on platforms like Google and Birdeye. My customers appreciate that I take the time to explain issues in simple terms and offer solutions tailored to their needs.

Unlike corporate repair services that treat customers like just another ticket number, I take a personal approach. Whether it’s a home visit to set up a Wi-Fi network, a business consultation for IT solutions, or simply walking a customer through their new phone or computer, I ensure that every service is customized. My clients often tell me that I’m faster, more knowledgeable, and more reliable than Geek Squad—because I truly care about the outcome of every repair and support session.

WCPCR isn’t just a repair shop; it’s a full-service tech support hub. I provide:

• Onsite visits for homes and businesses
• One-on-one tech support and training
• Device optimization and security solutions
• Networking setup and troubleshooting
• Data recovery and software troubleshooting

Since launching in 2018, I have continuously expanded my services to meet the growing technological needs of my customers. As technology evolves, so do I—always staying ahead of the curve to offer the best possible service.

At the end of the day, my mission is simple: to make technology easier, more accessible, and stress-free for everyone. Whether you need a quick repair or long-term tech support, I’m here to help!